Maintenance & support

Monitoring, updates and continued development after launch, with a named engineer.

We keep your systems running and improving after launch: monitoring, security patches, incident response and a monthly development allowance. You get a named engineer who knows your codebase and response times written into the contract.

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Best for

Companies with a live website, app or ERP that has no one looking after it — or whose previous developer has moved on.

Contact: Named engineer
Response time: In contract
Commitment: Monthly

What's included

Everything you get, in writing.

Each item below is in scope and itemised in your quote — nothing is an upsell later.

Uptime and error monitoring with alerting
Security patching and dependency updates
Incident response with contractual response times
Monthly development hours for improvements
Quarterly performance and cost review
Documentation kept current

Systems that stay fast, secure and current — without chasing anyone.

How we deliver

Five stages, no surprises.

01
Discovery
A free call, then workshops with the people who run the process today. NDA signed before we start.
02
Planning
Architecture, scope, timeline and a fixed price — in writing, before any code is written.
03
Development
Two-week sprints with a live staging link and a demo at the end of each one, in your hours.
04
Delivery
Testing, data migration, training and a launch scheduled around your business calendar.
05
Support
30 days of hypercare, then an optional retainer with a named engineer who knows your system.

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